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Urban Iki service on returns

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Returns

If you purchase Urban Iki seats in our official Urban Iki online brandstore and you would like to return them or change your order please contact us. Maybe we can help you out before doing so. Also if you have any questions when placing the order, please contact us. We want to serve you as we would like to be served ourselves.

Frequently asked questions

How can I return my order?

You can return your Urban Iki article up to 14 days after receiving it.

The article you wish to return must be unused and returned in the state you received it, preferably in the original packaging. Of course the product can be taken out of the packaging to see if it is according to your expectation.

Please contact our Customer Service to let us know which product you would like to return. We will create a return number for you. Fill out the attached return form and put the return form in the box with the article you wish to return. If you wish to return the product by sending it back with PostNL we will refund the return costs made up to the amount of € 6,95. If you wish to use another parcel service this will be at your own cost.

Sent the package to:

OGK Europe B.V.
Energiestraat 13
7442 DA Nijverdal
Nederland

When will I receive my money back?

Refund depends on your selected payment method. If you paid for your order by credit card or PayPal, the money will be refunded to the (credit) card / PayPal account that was used for the original payment. If you paid by Ideal, the money will be transferred to your bank account. Money will be refunded within 14 days after returning your Urban Iki product.

Will the delivery costs of my returned product(s) be reimbursed?

Yes. The delivery costs will be reimbursed when an entire order is returned.