You can check the answers to questions we regularly receive from our customers. Perhaps the answer you are looking for is already listed here. Are you looking for manuals, instructional videos or other product information? You will find this information on the dedicated pages. Is your question not listed? Do not hesitate to send us a message, we are happy to help you!
Rear seats
How do I mount the rear seat on my bike?
Inside the box of the rear seat, you will find a manual that explains how to mount the seat on your bike. You can also use our mounting guide for a handy step-by-step guide or instructional video on installing the rear seat with various mounting systems.
I have problems mounting my Urban Iki seat. What can I do?
Take a look at our mounting guide and consult the manual included in the box. Need any help? Feel free to contact us! Don't forget to send along a photo or video showing the issue clearly.
Does the Urban Iki rear seat fit my carrier?
The rear seat is available with different mounting systems and is installed at the back of your bike. Here's all the information you need about mounting your rear seat:
Assess with Iki, our flowbot, if your bike is suitable for the rear seat. Open the conversation at the bottom for 'Ask your question'
Check out the mounting guide for instructions on how to mount your rear seat.
Not sure if the rear seat fits your bike? Send us a message with your bike type (and preferably a clear photo), and we'll assist you.
Do I need a mounting set?
Your Urban Iki bike seat comes standard with the mounting materials of your choice. Do you have a bike with integrated cables running through the stem? We offer special ICR adapters as an accessory for this type of bike.
Do the Urban Iki bicycle seats meet the safety requirements?
Yes. Urban Iki products are designed and produced according to the highest quality standards. The front seats, rear seats, and Junior bike seats have been tested according to the strictest European safety standard EN 14344 and are also tested and approved by TÜV.
How do I open and close the buckle of my Urban Iki seat?
In this instructional video we show you how to open and close the belt of your bicycle seat.
I want to use the Urban Iki rear bike seat on two bikes. How can I do this?
The rear bike seat can easily be switched between two bikes. First, determine which mounting option the second bike needs. Can we assist you with anything? Feel free to contact us!Note! Carrier mounting is only possible with the Ta–ke models.
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg/ 93 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg and the maximum length 93 cm. Rear seat Urban Iki | 9 months till 6 years, max 22 kg/ 110 cm. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Children up to 110 cm are allowed in the rear seat. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.Junior seat Urban Iki | 5 to 10 years, max 35 kg. The Junior seat is suitable for kids from 5 to 10 years and less than 35 kg.
Are Urban Iki bicycle seats suitable for e-bikes?
Yes, the Urban Iki bicycle seats are also suitable for e-bikes.
Can I secure my bicycle seat against theft?
For the front seats, locks are available as accessories in our webshop.
There are two models in our Collection. The Ta–ke and U–me seat. Each model has its own unique features.
Ta–ke: Almost every Ta–ke rear seat has an integrated lock. Except the MIK HD rear seats, these are not equipped with a lock.
U–me: The U–me seats are not equipped with an integrated lock.
Like the Ta-ke rear seats, our Junior seats come with an integrated lock.
What’s the difference between Ta–ke and U–me?
About to choose an Urban Iki bike seat but not sure whether to go for the Ta–ke or the U–me? No worries, we’re here to help! In this blog, we’ll explain in detail the differences between these two bike seats.
Front seats
Does the Urban Iki front seat fit my bike?
The front seat comes standard with a Compact adapter or MTB/ATB adapter and is mounted on your stem. For bikes with integrated cables running through the stem, we offer special ICR adapters as an accessory. The ICR Adapter Acros is designed for Acros stems, while the ICR Adapter Accell has been developed for stems from Batavus, Sparta, and Koga with integrated cables. Here you'll find all the information about mounting your front seat:
Read all the specifications your bike needs to meet in this blog
Evaluate with Iki, our flowbot, whether your bike is suitable for the front seat. Open the conversation at the bottom under ‘Ask your question’
Not sure if the front seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll help you out.
How do I mount the front seat on my bike?
The front seat comes standard with a Compact adapter or MTB/ATB adapter and is mounted on your stem. For bikes with integrated cables running through the stem, we offer special ICR adapters as an accessory. The ICR Adapter Acros is designed for Acros stems, while the ICR Adapter Accell has been developed for stems from Batavus, Sparta, and Koga with integrated cables. Here you'll find all the information about mounting your front seat:
Read all the specifications your bike needs to meet in this blog
Evaluate with Iki, our flowbot, whether your bike is suitable for the front seat. Open the conversation at the bottom under ‘Ask your question’
Not sure if the front seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll help you out.
I have problems mounting my Urban Iki seat. What can I do?
Take a look at our mounting guide and consult the manual included in the box. Need any help? Feel free to contact us! Don't forget to send along a photo or video showing the issue clearly.
Do I need a mounting set?
Your Urban Iki bike seat comes standard with the mounting materials of your choice. Do you have a bike with integrated cables running through the stem? We offer special ICR adapters as an accessory for this type of bike.
Do the Urban Iki bicycle seats meet the safety requirements?
Yes. Urban Iki products are designed and produced according to the highest quality standards. The front seats, rear seats, and Junior bike seats have been tested according to the strictest European safety standard EN 14344 and are also tested and approved by TÜV.
How do I open and close the buckle of my Urban Iki seat?
In this instructional video we show you how to open and close the belt of your bicycle seat.
I want to use the Urban Iki front seat on two bikes. How can I do this?
The front seat can easily be switched between two bikes. To attach the front seat to two bikes, you can purchase an additional compact adapter, MTB/ATB adapter, ICR adapter Acros or ICR adapter Accell. Check the image to see which mounting option you need for the second bike. If you need any assistance, feel free to contact us!
How can I adjust the footrests of the Urban Iki front seat?
When sliding the footrests onto the front seat for the first time, they will come up against a safety notch. To properly attach the footrest, hold the seat upside down, make sure the adjustment flap is lifted, and firmly tap the bottom of the footrest with a flat hand. The footrest will click over the notch and can now be adjusted in height.
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg/ 93 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg and the maximum length 93 cm. Rear seat Urban Iki | 9 months till 6 years, max 22 kg/ 110 cm. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Children up to 110 cm are allowed in the rear seat. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.Junior seat Urban Iki | 5 to 10 years, max 35 kg. The Junior seat is suitable for kids from 5 to 10 years and less than 35 kg.
Are Urban Iki bicycle seats suitable for e-bikes?
Yes, the Urban Iki bicycle seats are also suitable for e-bikes.
Can I secure my bicycle seat against theft?
For the front seats, locks are available as accessories in our webshop.
There are two models in our Collection. The Ta–ke and U–me seat. Each model has its own unique features.
Ta–ke: Almost every Ta–ke rear seat has an integrated lock. Except the MIK HD rear seats, these are not equipped with a lock.
U–me: The U–me seats are not equipped with an integrated lock.
Like the Ta-ke rear seats, our Junior seats come with an integrated lock.
Junior seats
Do I need foot protectors for my Junior bike seat?
Foot protectors provide extra protection around the feet. Some bikes already have spoke protectors. If your bike doesn't have them, we recommend using the Junior foot protectors. Unsure about something? Contact us, we're happy to help!
Can the foot protectors also be used in combination with other brands?
No, the Junior foot protectors can only be used in combination with Urban Iki footrests.
How do I mount the foot protectors?
Simply slide the Junior foot protectors over the footrests of the Junior bike seat. Check out our mounting guide for a handy step-by-step guide and instructional video.
Does the Junior bike seat fit my bike?
Here you'll find all the information about mounting your Junior bike seat:
Read all the specifications your bike needs to meet in this blog
Evaluate with Iki, our flowbot, whether your bike is suitable for the Junior bike seat. Open the conversation at the bottom and click on 'Ask your question'
Not sure if the Junior bike seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll assist you.
How do I mount the Junior bike seat?
Here you'll find all the information about mounting your Junior bike seat:
Read all the specifications your bike needs to meet in this blog
Evaluate with Iki, our flowbot, whether your bike is suitable for the Junior bike seat. Open the conversation at the bottom and click on 'Start a conversation'
Not sure if the Junior bike seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll assist you.
Do I need my Junior bike seat with or without a mounting frame?
If you already have an Urban Iki Ta-ke rear seat with mounting frame, you can use the mounting frame you’ve been using for it with the Junior bike seat as well. This way, you can easily save by ordering the Junior bike seat without the mounting frame. Does your bike have a MIK HD luggage carrier? Then the Junior MIK HD bike seat is the perfect fit for you.
I have problems mounting my Urban Iki seat. What can I do?
Take a look at our mounting guide and consult the manual included in the box. Need any help? Feel free to contact us! Don't forget to send along a photo or video showing the issue clearly.
Do the Urban Iki bicycle seats meet the safety requirements?
Yes. Urban Iki products are designed and produced according to the highest quality standards. The front seats, rear seats, and Junior bike seats have been tested according to the strictest European safety standard EN 14344 and are also tested and approved by TÜV.
Can I use the Junior bike seat in combination with the frame mounting bracket?
The Junior bike seat cannot be used in combination with the frame mounting bracket. This bracket can carry up to 22 kilograms, while the Junior seat can handle loads of up to 35 kilograms. Using the frame mounting bracket with the Junior seat might risk overloading it. Unlike a regular luggage rack that's securely attached at multiple points, a frame mounting bracket is secured at just one point on the bike. This makes it less stable when carrying a load exceeding 22 kilograms. A potential solution could be to visit your local bike shop and have a suitable luggage rack installed.
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg/ 93 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg and the maximum length 93 cm. Rear seat Urban Iki | 9 months till 6 years, max 22 kg/ 110 cm. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Children up to 110 cm are allowed in the rear seat. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.Junior seat Urban Iki | 5 to 10 years, max 35 kg. The Junior seat is suitable for kids from 5 to 10 years and less than 35 kg.
Can I secure my bicycle seat against theft?
For the front seats, locks are available as accessories in our webshop.
There are two models in our Collection. The Ta–ke and U–me seat. Each model has its own unique features.
Ta–ke: Almost every Ta–ke rear seat has an integrated lock. Except the MIK HD rear seats, these are not equipped with a lock.
U–me: The U–me seats are not equipped with an integrated lock.
Like the Ta-ke rear seats, our Junior seats come with an integrated lock.
Can I use the Junior bike seat on two bikes?
Sure! To use your Junior bike seat on a second bike, it's important that this bike also has a suitable luggage carrier. In this blog, you'll find more information about the specifications your bike needs to meet to safely mount the Junior.
To use your Junior bike seat with carrier mounting on a second bike with suitable carrier, you'll need:
Can I convert my two-wheeler into a three-wheeler? And vice versa?
Yes, you can do both! To convert your two-wheeler into a three-wheeler, you'll need the accessory kit for the three-wheeler. It includes an extra wheel and a different axle to attach the wheels.
To change your three-wheeler back to a two-wheeler, use the axle that originally came with the two-wheeler. This axle was left over when you assembled the three-wheeler.
Check out our mounting guide and refer to the manual in the box to help you with the conversion.
I’m having trouble assembling the balance bike. What should I do?
Check out our mounting guide and refer to the manual you found in the box. If you need any help, feel free to reach out to us! Don’t forget to include a photo or video showing the issue so we can assist you better.
How do I assemble the balance bike?
The Urban Iki balance bike comes with all the necessary assembly materials. Here you’ll find all the information you need for assembling your balance bike.
The tires on the balance bike have a Presta valve. This type of valve is required for balance bikes due to safety regulations. It doesn’t need a cap, making it extra safe around kids!
Warranty and service
My Urban Iki product is broken. What can I do?
All our products are safety products. So don't take any risks and contact our customer service as soon as possible, or visit a nearby Urban Iki dealer.
I lost a part of my Urban Iki bicycle seat. What can I do?
Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessorie in our webshop, please feel free to contact us!
Does my Urban Iki product include a warranty?
Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.
When is warranty excluded?
Warranty is excluded when:
When the products have been used differently than suggested in the manual
When the product can’t be offered with the original receipt within the valid warranty term
When repairs on the Urban Iki seats have been executed by third parties
When the defect is the result of wrong or inaccurate use or maintenance
In case of negligence or an accident
In case of normal wear and tear on (parts of) the Urban Iki seat
Do the Urban Iki bicycle seats meet the safety requirements?
Yes. Urban Iki products are designed and produced according to the highest quality standards. The front seats, rear seats, and Junior bike seats have been tested according to the strictest European safety standard EN 14344 and are also tested and approved by TÜV.
Returns
How can I return my order?
You can return your Urban Iki products till 30 days after you receive them. You can arrange a shipping label via our Return Portal.
The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.
Can I get a refund on the delivery costs if I return one of your products?
Yes. The delivery costs will be 100% refundable when you return your entire order.
When can I expect to get my money back?
When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.
My return period passed. What can I do?
Please contact our customer service, we will let you know how we can help you.
MIK HD
I have a MIK carrier (not a MIK HD carrier). Will a MIK HD bike seat fit on it?
No, the MIK HD bike seat can only be clicked onto a MIK HD carrier and will not fit a MIK carrier. This can sometimes be unclear, so please check your bike carrier or contact us to determine which carrier your bike has.
I have problems mounting my Urban Iki seat. What can I do?
Take a look at our mounting guide and consult the manual included in the box. Need any help? Feel free to contact us! Don't forget to send along a photo or video showing the issue clearly.
Do the Urban Iki bicycle seats meet the safety requirements?
Yes. Urban Iki products are designed and produced according to the highest quality standards. The front seats, rear seats, and Junior bike seats have been tested according to the strictest European safety standard EN 14344 and are also tested and approved by TÜV.
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg/ 93 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg and the maximum length 93 cm. Rear seat Urban Iki | 9 months till 6 years, max 22 kg/ 110 cm. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Children up to 110 cm are allowed in the rear seat. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.Junior seat Urban Iki | 5 to 10 years, max 35 kg. The Junior seat is suitable for kids from 5 to 10 years and less than 35 kg.
Can I exchange my MIK HD rear seat with other mounting systems?
No, the rear seat with integrated MIK HD mounting system does not work with other mounting methods such as carrier mounting or frame mounting. However, you can easily transfer the MIK HD rear seat to another MIK HD luggage carrier.
Shipping and delivery
When will my Urban Iki order be delivered?
When your order is placed and paid before 2 PM (mon-fri), it will be sent the same day. This does not apply for the weekend and holidays. With the Track & Trace code you receive you can follow your order. If the products are somehow not available, you will receive a message from us with the expected delivery date.
What are the delivery costs?
The delivery costs for The United Kingdom are £6,95.
How can I follow my order?
After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.
To which countries does Urban Iki deliver?
The products of Urban Iki in this webshop can only be delivered to persons with an address in The United Kingdom. For delivery in The Netherlands, Belgium, Germany or Denmark. Please click on the link for the Urban Iki webshop of your country.
Would you like to receive your Urban Iki product in another country? Please contact us!
Safety
Do the Urban Iki bicycle seats meet the safety requirements?
Yes. Urban Iki products are designed and produced according to the highest quality standards. The front seats, rear seats, and Junior bike seats have been tested according to the strictest European safety standard EN 14344 and are also tested and approved by TÜV.
Can I secure my bicycle seat against theft?
For the front seats, locks are available as accessories in our webshop.
There are two models in our Collection. The Ta–ke and U–me seat. Each model has its own unique features.
Ta–ke: Almost every Ta–ke rear seat has an integrated lock. Except the MIK HD rear seats, these are not equipped with a lock.
U–me: The U–me seats are not equipped with an integrated lock.
Like the Ta-ke rear seats, our Junior seats come with an integrated lock.
Accessories
How do I (dis)mount the handlebar on the front seat?
You can easily (dis)mount your handlebar with the help of our mounting guide.
How to remove the handlebar from the front seat?
You can easily demount your handlebar with the help of our instruction video.
How do I mount the windscreen on my front seat?
You can easily mount your windscreen on your bike with the help of our mounting guide:Click here for the mounting of the windscreen on a Compact adapter.
Click here for the mounting of the windscreen on a MTB/ATB adapter.
Nederland/België
United Kingdom
Deutschland
Danmark
