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Frequently asked questions

You can check the answers to questions we regularly receive from our customers. Perhaps the answer you are looking for is already listed here. Are you looking for manuals, instructional videos or other product information? You will find this information on the dedicated pages. Is your question not listed? Do not hesitate to send us a message, we are happy to help you!

Front seats

Does the Urban Iki front seat fits my bike?

The front seat comes with a compact adapter. The compact adapter is suitable for a stem with a diameter between 22 to 28 mm. The minimum height required on the stem is 19 mm. Especially for sporty bicycles, we have an MTB / ATB adapter available.The height of this adapter is only 4 mm. Detailed information can be found here.

Not sure whether the front seat fits your bike? Send us an email with your type of bike (or a photo) and we will take a look as soon as possible.

How do I mount the front seat on my bike?

You can find a manual in the box of your front seat. In here you can find an explanation of how to mount the seat on your bike. There also is an instruction video available.

I have problems mounting my Urban Iki seat. What can I do?

Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please don’t hesitate to contact us.

Do I need a mounting set?

No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.

Do the Urban Iki bicycle seats meet the safety requirements?

The products of Urban Iki are developed and produced according the highest quality standars. The bicycle seats have been tested according to the highest applicable Europese safety requirement EN 13344 and are also TÜV checked.

How do I open and close the buckle of my Urban Iki seat?

You can open and close the buckle easily with the help of our instruction video.

How can I adjust the footrests of the Urban Iki front seat?

When you slide the footrests on the front seat for the first time, it will hit a safety lug. To properly place the footrest, hold the seat upside down, make sure that the small handle to adjust it is up, and with a flat hand give a firm tap against the bottom of the footrest. The foot support clicks over the ridge and can now be adjusted in height.

For what ages are the Urban Iki bicycle seats?

Front seat Urban Iki | 9 months till 3 years, max 15 kg.
Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg.

Rear seat Urban Iki | 9 months till 6 years, max 22 kg.
For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

I would like to use the Urban Iki bicycle seats on two bicycles. Is that possible?

The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

Are Urban Iki bicycle seats suitable for e-bikes?

Yes, the Urban Iki bicycle seats are also suitable for e-bikes.

Can I secure my bicycle seat against theft?

For the front seats, locks are available in our webshop. For the rear seats: the lock is supplied as standard, the lock is integrated in the design of the seat.

Rear seats

How do I mount the rear seat on my bike?

You can find a manual in the box of your rear seat. In here you can find an explanation of how to mount the seat on your bike. In addition, instruction videos are available for mounting your rear seat with carrier mounting or with frame mounting.

I have problems mounting my Urban Iki seat. What can I do?

Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please don’t hesitate to contact us.

Does the Urban Iki rear seat fit my carrier?

The Urban Iki rear seat can be mounted on the back of a bike with a carrier that has a width between 120 and 175 mm. Only use the Urban Iki rear seat on bicycles that can carry the heavier weights. If the bicycle seat does not fit, there is a frame rack available. More information.

Do I need a mounting set?

No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.

Do the Urban Iki bicycle seats meet the safety requirements?

The products of Urban Iki are developed and produced according the highest quality standars. The bicycle seats have been tested according to the highest applicable Europese safety requirement EN 13344 and are also TÜV checked.

How do I open and close the buckle of my Urban Iki seat?

You can open and close the buckle easily with the help of our instruction video.

For what ages are the Urban Iki bicycle seats?

Front seat Urban Iki | 9 months till 3 years, max 15 kg.
Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg.

Rear seat Urban Iki | 9 months till 6 years, max 22 kg.
For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

I would like to use the Urban Iki bicycle seats on two bicycles. Is that possible?

The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

Are Urban Iki bicycle seats suitable for e-bikes?

Yes, the Urban Iki bicycle seats are also suitable for e-bikes.

Can I secure my bicycle seat against theft?

For the front seats, locks are available in our webshop. For the rear seats: the lock is supplied as standard, the lock is integrated in the design of the seat.

Shipping and delivery

When will my Urban Iki order be delivered?

When your order is placed and paid before 3 PM (mon-fri), it will be send the same day. This does not apply for the weekend and holidays. With the Track & Trace code you receive you can follow your order. If the products are somehow not available, you will receive a message from us with the expected delivery date.

What are the delivery costs?

The delivery costs for The United Kingdom are £6,95.

How can I follow my order?

After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.

To which countries does Urban Iki deliver?

The products of Urban Iki in this webshop can only be delivered to persons with an address in The United Kingdom. For delivery in The Netherlands, Belgium, Germany or Denmark. Please click on the link for the Urban Iki webshop of your country.

Would you like to receive your Urban Iki product in another country? Please contact us!

Warranty and service

My Urban Iki product is broken. What can I do?

A bicycle seat is a safety product. Don’t take any risk of letting something happen to you and your child. Please contact us as soon as possible or find yourself an Urban Iki dealer nearby.

I lost a part of my Urban Iki bicycle seat. What can I do?

Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessoire in our webshop, please feel free contact us!

Does my Urban Iki product include a warranty?

Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.

When is warranty excluded?

Warranty is excluded when:

  • When the products have been used differently than suggested in the manual
  • When the product can’t be offered with the original receipt within the valid warranty term
  • When repairs on the Urban Iki seats have been executed by third parties
  • When the defect is the result of wrong or inaccurate use or maintenance
  • In case of negligence or an accident
  • In case of normal wear and tear on (parts of) the Urban Iki seat
Do the Urban Iki bicycle seats meet the safety requirements?

The products of Urban Iki are developed and produced according the highest quality standars. The bicycle seats have been tested according to the highest applicable Europese safety requirement EN 13344 and are also TÜV checked.

Returns

How can I return my order?

You can return your Urban Iki products till 30 days after you receive them.

Send the products to:

OGK Europe B.V.
Energiestraat 13
7442 DA Nijverdal
The Netherlands

Please contact us to let us know which products you want to return, and why you want to return them. The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.

Can I get a refund on the delivery costs if I return one of your products?

Yes. The delivery costs will be 100% refundable when you return your entire order.

When can I expect to get my money back?

When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.

My return period passed. What can I do?

Please contact our customer service, we will let you know how we can help you.

Safety

Do the Urban Iki bicycle seats meet the safety requirements?

The products of Urban Iki are developed and produced according the highest quality standars. The bicycle seats have been tested according to the highest applicable Europese safety requirement EN 13344 and are also TÜV checked.

Can I secure my bicycle seat against theft?

For the front seats, locks are available in our webshop. For the rear seats: the lock is supplied as standard, the lock is integrated in the design of the seat.