Frequently asked questions

The front seat comes standard with a Compact adapter or MTB/ATB adapter and is mounted on your stem. Here you'll find all the information about mounting your front seat:

• Check out our mounting guide
• Read all the specifications your bike needs to meet in this blog
• Evaluate with Iki, our flowbot, whether your bike is suitable for the front seat. Open the conversation at the bottom under ‘How can we help you?’

Not sure if the front seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll help you out.

The front seat comes standard with a Compact adapter or MTB/ATB adapter and is mounted on your stem. Here you'll find all the information about mounting your front seat:

• Check out our mounting guide
• Read all the specifications your bike needs to meet in this blog
• Evaluate with Iki, our flowbot, whether your bike is suitable for the front seat. Open the conversation at the bottom under ‘How can we help you?’

Not sure if the front seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll help you out.

No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.

You can open and close the buckle easily with the help of our instruction video.

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

The front seat can easily be switched between two bikes. To attach the front seat to two bikes, you can purchase an additional compact adapter or MTB/ATB adapter. Check the image to see which mounting option you need for the second bike. If you need any assistance, feel free to contact us!  

When you slide the footrests on the front seat for the first time, it will hit a safety lug. To properly place the footrest, hold the seat upside down, make sure that the small handle to adjust it is up, and with a flat hand give a firm tap against the bottom of the footrest. The foot support clicks over the ridge and can now be adjusted in height.

Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

Yes, the Urban Iki bicycle seats are also suitable for e-bikes.

For the front seats, locks are available as accessories in our webshop. The rear and junior seats come with an integrated lock. Two keys are included as standard. Only the MIK HD bike seats do not come with a lock.

You can find a manual in the box of your rear seat. In here you can find an explanation of how to mount the seat on your bike. In addition, instruction videos are available for mounting your rear seat with carrier mounting or with frame mounting.

The Urban Iki rear seat can be mounted on the back of a bike with a carrier that has a width between 120 and 175 mm. Only use the Urban Iki rear seat on bicycles that can carry the heavier weights. If the bicycle seat does not fit, there is a frame rack available. More information.

No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.

You can open and close the buckle easily with the help of our instruction video.

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

The rear bike seat can easily be switched between two bikes. First, determine which mounting option the second bike needs. Can we assist you with anything? Feel free to contact us!

Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

Yes, the Urban Iki bicycle seats are also suitable for e-bikes.

For the front seats, locks are available as accessories in our webshop. The rear and junior seats come with an integrated lock. Two keys are included as standard. Only the MIK HD bike seats do not come with a lock.

We don't recommend using the Junior seat in combination with the frame mounting bracket. This bracket is designed to carry up to 22 kilograms, while the Junior seat can handle up to 35 kilograms. Using the frame mounting bracket with the Junior seat might risk overloading it. Unlike a regular luggage rack that's securely attached at multiple points, a frame mounting bracket is secured at just one point on the bike. This makes it less stable when carrying a load exceeding 22 kilograms. A potential solution could be to visit your local bike shop and have a suitable luggage rack installed.

For the front seats, locks are available as accessories in our webshop. The rear and junior seats come with an integrated lock. Two keys are included as standard. Only the MIK HD bike seats do not come with a lock.

A bicycle seat is a safety product. Don’t take any risk of letting something happen to you and your child. Please contact us as soon as possible or find yourself an Urban Iki dealer nearby.

Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessoire in our webshop, please feel free contact us!

Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.

Warranty is excluded when:

• When the products have been used differently than suggested in the manual
• When the product can’t be offered with the original receipt within the valid warranty term
• When repairs on the Urban Iki seats have been executed by third parties
• When the defect is the result of wrong or inaccurate use or maintenance
• In case of negligence or an accident
• In case of normal wear and tear on (parts of) the Urban Iki seat

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

You can return your Urban Iki products till 30 days after you receive them. You can arrange a shipping label via our Return Portal or contact our customer service. The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.

Yes. The delivery costs will be 100% refundable when you return your entire order.

When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.

Please contact our customer service, we will let you know how we can help you.

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

For the front seats, locks are available as accessories in our webshop. The rear and junior seats come with an integrated lock. Two keys are included as standard. Only the MIK HD bike seats do not come with a lock.

You can easily mount your handlebar with the help of our instruction video.

You can easily demount your handlebar with the help of our instruction video.

How do I mount the windscreen on my bike? You can easily mount your windscreen on your bike with the help of our instruction video.  

If you did place and pay your order before 3 PM (mon-fri), it will be send the same day. When you prefer to change your order, please contact us as soon as possible. If your order isn’t send yet, we will adjust your order as you like. When your order is already send, you can return the products according to our returning proces.

This depends on the status of your order. Please contact our customer service as soon as possible. Once your order is send, it can’t be cancelled anymore.

Yes. We send you an confirmation email after we receive your order. If you made an account on our website, your order will also be visible on your account page.

After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.

We offer the following payment methods: iDEAL, MasterCard, Visacard and Paypal.

Yes, we are using SSL-technology (Secure Socket Layer) to protect personal information when it is send over the internet. SSL is a standard technology for payments through the internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technologie to encrypt personal information before it is send on the internet.