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Frequently asked questions

You can check the answers to questions we regularly receive from our customers. Perhaps the answer you are looking for is already listed here. Are you looking for manuals, instructional videos or other product information? You will find this information on the dedicated pages. Is your question not listed? Do not hesitate to send us a message, we are happy to help you!

Rear seats

How do I mount the rear seat on my bike?
Inside the box of the rear seat, you will find a manual that explains how to mount the seat on your bike. You can also use our mounting guide for a handy step-by-step guide or instructional video on installing the rear seat with various mounting systems.
Does the Urban Iki rear seat fit my carrier?
The rear seat is available with different mounting systems and is installed at the back of your bike. Here's all the information you need about mounting your rear seat:
  • Assess with Iki, our flowbot, if your bike is suitable for the rear seat. Open the conversation at the bottom for 'Start conversation'
  • Check out the mounting guide for instructions on how to mount your rear seat.
Not sure if the rear seat fits your bike? Send us a message with your bike type (and preferably a clear photo), and we'll assist you.
I have problems mounting my Urban Iki seat. What can I do?
Take a look at our mounting guide and consult the manual included in the box. Need any help? Feel free to contact us! Don't forget to send along a photo or video showing the issue clearly.
Do I need a mounting set?
No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.
How do I open and close the buckle of my Urban Iki seat?
In this instructional video we show you how to open and close the belt of your bicycle seat.
Do the Urban Iki bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.
I want to use the Urban Iki rear bike seat on two bikes. How can I do this?
The rear bike seat can easily be switched between two bikes. First, determine which mounting option the second bike needs. Can we assist you with anything? Feel free to contact us!
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.
Are Urban Iki bicycle seats suitable for e-bikes?
Yes, the Urban Iki bicycle seats are also suitable for e-bikes.
Can I secure my bicycle seat against theft?
For the front seats, locks are available as accessories in our webshop. The rear and junior seats come with an integrated lock. Two keys are included as standard. Only the MIK HD bike seats do not come with a lock.

Front seats

Does the Urban Iki front seat fits my bike?
The front seat comes standard with a Compact adapter or MTB/ATB adapter and is mounted on your stem. Here you'll find all the information about mounting your front seat:
  • Check out our mounting guide
  • Read all the specifications your bike needs to meet in this blog
  • Evaluate with Iki, our flowbot, whether your bike is suitable for the front seat. Open the conversation at the bottom under ‘How can we help you?’
Not sure if the front seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll help you out.

How do I mount the front seat on my bike?
The front seat comes standard with a Compact adapter or MTB/ATB adapter and is mounted on your stem. Here you'll find all the information about mounting your front seat:
  • Check out our mounting guide
  • Read all the specifications your bike needs to meet in this blog
  • Evaluate with Iki, our flowbot, whether your bike is suitable for the front seat. Open the conversation at the bottom under ‘How can we help you?’
Not sure if the front seat fits your bike? Just send us a message with your bike type (and preferably a clear photo), and we'll help you out.
I have problems mounting my Urban Iki seat. What can I do?
Take a look at our mounting guide and consult the manual included in the box. Need any help? Feel free to contact us! Don't forget to send along a photo or video showing the issue clearly.
Do I need a mounting set?
No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.
How do I open and close the buckle of my Urban Iki seat?
In this instructional video we show you how to open and close the belt of your bicycle seat.
Do the Urban Iki bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.
I want to use the Urban Iki front seat on two bikes. How can I do this?
The front seat can easily be switched between two bikes. To attach the front seat to two bikes, you can purchase an additional compact adapter or MTB/ATB adapter. Check the image to see which mounting option you need for the second bike. If you need any assistance, feel free to contact us!  
How can I adjust the footrests of the Urban Iki front seat?
When you slide the footrests on the front seat for the first time, it will hit a safety lug. To properly place the footrest, hold the seat upside down, make sure that the small handle to adjust it is up, and with a flat hand give a firm tap against the bottom of the footrest. The foot support clicks over the ridge and can now be adjusted in height.
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.
Are Urban Iki bicycle seats suitable for e-bikes?
Yes, the Urban Iki bicycle seats are also suitable for e-bikes.
Can I secure my bicycle seat against theft?
For the front seats, locks are available as accessories in our webshop. The rear and junior seats come with an integrated lock. Two keys are included as standard. Only the MIK HD bike seats do not come with a lock.

Junior seats

Can I use the Junior bike seat in combination with the frame mounting bracket?
We don't recommend using the Junior seat in combination with the frame mounting bracket. This bracket is designed to carry up to 22 kilograms, while the Junior seat can handle up to 35 kilograms. Using the frame mounting bracket with the Junior seat might risk overloading it. Unlike a regular luggage rack that's securely attached at multiple points, a frame mounting bracket is secured at just one point on the bike. This makes it less stable when carrying a load exceeding 22 kilograms. A potential solution could be to visit your local bike shop and have a suitable luggage rack installed.
I have problems mounting my Urban Iki seat. What can I do?
Take a look at our mounting guide and consult the manual included in the box. Need any help? Feel free to contact us! Don't forget to send along a photo or video showing the issue clearly.
Can I secure my bicycle seat against theft?
For the front seats, locks are available as accessories in our webshop. The rear and junior seats come with an integrated lock. Two keys are included as standard. Only the MIK HD bike seats do not come with a lock.
Can I use the Junior bike seat on two bikes?
Sure! To use your Junior bike seat on a second bike, it's important that this bike also has a suitable luggage carrier. In this blog, you'll find more information about the specifications your bike needs to meet to safely mount the Junior. To easily use your Junior bike seat on a second bike, you'll need:

Warranty and service

My Urban Iki product is broken. What can I do?
A bicycle seat is a safety product. Don’t take any risk of letting something happen to you and your child. Please contact us as soon as possible or find yourself an Urban Iki dealer nearby.
I lost a part of my Urban Iki bicycle seat. What can I do?
Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessoire in our webshop, please feel free contact us!
Does my Urban Iki product include a warranty?
Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.
When is warranty excluded?
Warranty is excluded when:
  • When the products have been used differently than suggested in the manual
  • When the product can’t be offered with the original receipt within the valid warranty term
  • When repairs on the Urban Iki seats have been executed by third parties
  • When the defect is the result of wrong or inaccurate use or maintenance
  • In case of negligence or an accident
  • In case of normal wear and tear on (parts of) the Urban Iki seat
Do the Urban Iki bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

Returns

How can I return my order?
You can return your Urban Iki products till 30 days after you receive them. You can arrange a shipping label via our Return Portal.  The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.
Can I get a refund on the delivery costs if I return one of your products?
Yes. The delivery costs will be 100% refundable when you return your entire order.
When can I expect to get my money back?
When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.
My return period passed. What can I do?
Please contact our customer service, we will let you know how we can help you.

MIK HD

Can I exchange my MIK HD rear seat with other mounting systems?
No, the rear seat with integrated MIK HD mounting system does not work with other mounting methods such as carrier mounting or frame mounting. However, you can easily transfer the MIK HD rear seat to another MIK HD luggage carrier.

Shipping and delivery

When will my Urban Iki order be delivered?
When your order is placed and paid before 3 PM (mon-fri), it will be send the same day. This does not apply for the weekend and holidays. With the Track & Trace code you receive you can follow your order. If the products are somehow not available, you will receive a message from us with the expected delivery date.
What are the delivery costs?
The delivery costs for the Netherlands and Belgium are free for orders above €50. For all orders with a lower value, delivery costs are €4.95.
How can I follow my order?
After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.
To which countries does Urban Iki deliver?
The products of Urban Iki in this webshop can only be delivered to persons with an address in The Netherlands, Belgium or Germany. For delivery in Denmark or the UK, please click on the link for the Urban Iki webshop of your country. Would you like to receive your Urban Iki product in another country? Please contact us!

Accessories

How do I mount the handlebar on the front seat?
You can easily mount your handlebar with the help of our instruction video.
How to remove handlebar from front seat?
You can easily demount your handlebar with the help of our instruction video.
How do I mount the windscreen on my front seat?
How do I mount the windscreen on my bike? You can easily mount your windscreen on your bike with the help of our instruction video.