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Official Urban Iki brand store
Free delivery from 50€

Frequently asked questions

You can check the answers to questions we regularly receive from our customers. Perhaps the answer you are looking for is already listed here. Are you looking for manuals, instructional videos or other product information? You will find this information on the dedicated pages. Is your question not listed? Do not hesitate to send us a message, we are happy to help you!

Front seats

Does the Urban Iki front seat fits my bike?
The front seat comes with a compact adapter. The compact adapter is suitable for a stem with a diameter between 22 to 28 mm. The minimum height required on the stem is 19 mm. Especially for sporty bicycles, we have an MTB / ATB adapter available.The height of this adapter is only 4 mm. Detailed information can be found here. Not sure whether the front seat fits your bike? Send us an email with your type of bike (or a photo) and we will take a look as soon as possible.
How do I mount the front seat on my bike?
You can find a manual in the box of your front seat. In here you can find an explanation of how to mount the seat on your bike. There also is an instruction video available.
I have problems mounting my Urban Iki seat. What can I do?
Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please don't hesitate to contact us.
Do I need a mounting set?
No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.
How do I open and close the buckle of my Urban Iki seat?
You can open and close the buckle easily with the help of our instruction video.
Do the Urban Iki bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.
How can I adjust the footrests of the Urban Iki front seat?
When you slide the footrests on the front seat for the first time, it will hit a safety lug. To properly place the footrest, hold the seat upside down, make sure that the small handle to adjust it is up, and with a flat hand give a firm tap against the bottom of the footrest. The foot support clicks over the ridge and can now be adjusted in height.
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.
Are Urban Iki bicycle seats suitable for e-bikes?
Yes, the Urban Iki bicycle seats are also suitable for e-bikes.
I would like to use the Urban Iki bicycle seats on two bicycles. Is that possible?
The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

Rear seats

How do I mount the rear seat on my bike?
You can find a manual in the box of your rear seat. In here you can find an explanation of how to mount the seat on your bike. In addition, instruction videos are available for mounting your rear seat with carrier mounting or with frame mounting.
Does the Urban Iki rear seat fit my carrier?
The Urban Iki rear seat can be mounted on the back of a bike with a carrier that has a width between 120 and 175 mm. Only use the Urban Iki rear seat on bicycles that can carry the heavier weights. If the bicycle seat does not fit, there is a frame rack available. More information.
I have problems mounting my Urban Iki seat. What can I do?
Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please don't hesitate to contact us.
Do I need a mounting set?
No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.
How do I open and close the buckle of my Urban Iki seat?
You can open and close the buckle easily with the help of our instruction video.
Do the Urban Iki bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.
For what ages are the Urban Iki bicycle seats?
Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.
Are Urban Iki bicycle seats suitable for e-bikes?
Yes, the Urban Iki bicycle seats are also suitable for e-bikes.
I would like to use the Urban Iki bicycle seats on two bicycles. Is that possible?
The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

Junior seats

Can I use the Junior bike seat in combination with the frame mounting bracket?
We don't recommend using the Junior seat in combination with the frame mounting bracket. This bracket is designed to carry up to 22 kilograms, while the Junior seat can handle up to 35 kilograms. Using the frame mounting bracket with the Junior seat might risk overloading it. Unlike a regular luggage rack that's securely attached at multiple points, a frame mounting bracket is secured at just one point on the bike. This makes it less stable when carrying a load exceeding 22 kilograms. A potential solution could be to visit your local bike shop and have a suitable luggage rack installed.
I have problems mounting my Urban Iki seat. What can I do?
Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please don't hesitate to contact us.

Warranty and service

My Urban Iki product is broken. What can I do?
A bicycle seat is a safety product. Don’t take any risk of letting something happen to you and your child. Please contact us as soon as possible or find yourself an Urban Iki dealer nearby.
I lost a part of my Urban Iki bicycle seat. What can I do?
Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessoire in our webshop, please feel free contact us!
Does my Urban Iki product include a warranty?
Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.
When is warranty excluded?
Warranty is excluded when:
  • When the products have been used differently than suggested in the manual
  • When the product can’t be offered with the original receipt within the valid warranty term
  • When repairs on the Urban Iki seats have been executed by third parties
  • When the defect is the result of wrong or inaccurate use or maintenance
  • In case of negligence or an accident
  • In case of normal wear and tear on (parts of) the Urban Iki seat
Do the Urban Iki bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

Returns

How can I return my order?
You can return your Urban Iki products till 30 days after you receive them. You can arrange a shipping label via our Return Portal or contact our customer service. The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.
Can I get a refund on the delivery costs if I return one of your products?
Yes. The delivery costs will be 100% refundable when you return your entire order.
When can I expect to get my money back?
When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.
My return period passed. What can I do?
Please contact our customer service, we will let you know how we can help you.

Safety

Do the Urban Iki bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

Accessories

How do I mount the handlebar on the front seat?
You can easily mount your handlebar with the help of our instruction video.
How to remove handlebar from front seat?
You can easily demount your handlebar with the help of our instruction video.
How do I mount the windscreen on my front seat?
How do I mount the windscreen on my bike? You can easily mount your windscreen on your bike with the help of our instruction video.  

Order and payment

Can I change my order?
If you did place and pay your order before 3 PM (mon-fri), it will be send the same day. When you prefer to change your order, please contact us as soon as possible. If your order isn’t send yet, we will adjust your order as you like. When your order is already send, you can return the products according to our returning proces.
Can I cancel my order?
This depends on the status of your order. Please contact our customer service as soon as possible. Once your order is send, it can’t be cancelled anymore.
Do i receive a confirmation mail of my order?
Yes. We send you an confirmation email after we receive your order. If you made an account on our website, your order will also be visible on your account page.
How can I follow my order?
After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.
Which payment methods are available?
We offer the following payment methods: iDEAL, MasterCard, Visacard and Paypal.
Is it safe to pay online at the Urban Iki webshop?
Yes, we are using SSL-technology (Secure Socket Layer) to protect personal information when it is send over the internet. SSL is a standard technology for payments through the internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technologie to encrypt personal information before it is send on the internet.