Frequently asked questions

You can find a manual in the box of your rear seat. In here you can find an explanation of how to mount the seat on your bike. In addition, instruction videos are available for mounting your rear seat with carrier mounting or with frame mounting.

The Urban Iki rear seat can be mounted on the back of a bike with a carrier that has a width between 120 and 175 mm. Only use the Urban Iki rear seat on bicycles that can carry the heavier weights. If the bicycle seat does not fit, there is a frame rack available. More information.

Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please don't hesitate to contact us.

No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.

You can open and close the buckle easily with the help of our instruction video.

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

Yes, the Urban Iki bicycle seats are also suitable for e-bikes.

The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

For the front seats, locks are available in our webshop. For the rear seats: the lock is supplied as standard, the lock is integrated in the design of the seat.

The front seat comes with a compact adapter. The compact adapter is suitable for a stem with a diameter between 22 to 28 mm. The minimum height required on the stem is 19 mm. Especially for sporty bicycles, we have an MTB / ATB adapter available.The height of this adapter is only 4 mm. Detailed information can be found here. Not sure whether the front seat fits your bike? Send us an email with your type of bike (or a photo) and we will take a look as soon as possible.

You can find a manual in the box of your front seat. In here you can find an explanation of how to mount the seat on your bike. There also is an instruction video available.

Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please don't hesitate to contact us.

No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.

You can open and close the buckle easily with the help of our instruction video.

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

When you slide the footrests on the front seat for the first time, it will hit a safety lug. To properly place the footrest, hold the seat upside down, make sure that the small handle to adjust it is up, and with a flat hand give a firm tap against the bottom of the footrest. The foot support clicks over the ridge and can now be adjusted in height.

Front seat Urban Iki | 9 months till 3 years, max 15 kg. Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg. Rear seat Urban Iki | 9 months till 6 years, max 22 kg. For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

Yes, the Urban Iki bicycle seats are also suitable for e-bikes.

The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

For the front seats, locks are available in our webshop. For the rear seats: the lock is supplied as standard, the lock is integrated in the design of the seat.

When your order is placed and paid before 3 PM (mon-fri), it will be send the same day. This does not apply for the weekend and holidays. With the Track & Trace code you receive you can follow your order. If the products are somehow not available, you will receive a message from us with the expected delivery date.

The delivery costs for Denmark are 39,00 DKK.

The products of Urban Iki in this webshop can only be delivered to persons with an address in Germany, the Netherlands or Belgium. For delivery in Denmark or the UK, please click on the link for the Urban Iki webshop of your country. Would you like to receive your Urban Iki product in another country? Please contact us!

After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.

A bicycle seat is a safety product. Don’t take any risk of letting something happen to you and your child. Please contact us as soon as possible or find yourself an Urban Iki dealer nearby.

Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessoire in our webshop, please feel free contact us!

Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.

Warranty is excluded when:

• When the products have been used differently than suggested in the manual
• When the product can’t be offered with the original receipt within the valid warranty term
• When repairs on the Urban Iki seats have been executed by third parties
• When the defect is the result of wrong or inaccurate use or maintenance
• In case of negligence or an accident
• In case of normal wear and tear on (parts of) the Urban Iki seat

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

You can return your Urban Iki products till 30 days after you receive them. Send the products to: OGK Europe B.V. Rudolf Dieselstraat 15 7442 DR Nijverdal The Netherlands Please contact us to let us know which products you want to return, and why you want to return them. The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.

Yes. The delivery costs will be 100% refundable when you return your entire order.

When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.

Please contact our customer service, we will let you know how we can help you.

The products of Urban Iki are developed and produced according the highest quality standars. The front and rear seats (up to 6 years) have been tested according to the highest applicable Europese safety requirement EN 14344 and are also TÜV checked.

For the front seats, locks are available in our webshop. For the rear seats: the lock is supplied as standard, the lock is integrated in the design of the seat.