How to return your order

Steps to register your return.

1. Pack the products back in the original packaging
   Don’t have the original Urban Iki packaging anymore? No worries! Just put the items in a sturdy box so they don’t get damaged on the way.

2. Register your return

• Go to our return portal

• Follow the return instructions and confirm your return request

3. Drop off your return
   Hand in your return at a DPD service point. Depending on the return method you chose, you will have:

• Received a QR code by email. Just have it scanned at the DPD point. No need to print it or stick it on the package.

• Or, received a return label by email to print out. Stick this over the old shipping label.

If you choose to return via another carrier, the costs are at your own expense.

4. Refund
   Please keep in mind that processing a return can take up to 10 days after you hand in your package. If your return isn’t processed after 10 days, just get in touch with us. Once your return is processed, we’ll send you an email.

Your money will be refunded to the payment method you used to place the order. Using Klarna Pay Later? Klarna will automatically update your outstanding balance as soon as your return is processed. You can also register your return with Klarna in advance. Doing this pauses your payment, giving us time to process your return. If you don’t register your return, it will still be handled automatically. Click here to log in to Klarna.

Good to know
If you return your entire order, we’ll also refund the shipping costs you paid. This is part of the legal right of withdrawal within the EU. For example, if you paid £6.95 shipping, we’ll refund that as soon as your return is fully processed.

If you only return part of your order, the shipping costs won’t be refunded. That’s because you’re keeping part of the delivery, so the original shipping costs still apply.

Having trouble returning your package? Contact our customer service — we’re happy to help!

You can return your Urban Iki order within 30 days of receiving it. Just register your return through our return portal.
Has the return period already passed? No worries, just get in touch with our customer service team and we’ll be happy to help you out!

If you return your entire order, we’ll also refund the shipping costs you paid. This is part of the legal right of withdrawal within the EU. So if you paid, for example, £6.95 in shipping, we’ll refund that amount once we’ve fully processed your return
Returning only part of your order? In that case, the shipping costs won’t be refunded. Since you’re keeping part of the delivery, the original shipping fee still applies.
Having trouble returning your package? Just get in touch with our customer service, we’re happy to help!

When you return Urban Iki products, it costs £ 2.95 for the first item. For any extra items you send back, it’s just £ 1,- each. These costs will be deducted from your refund when we process your return.

At Urban Iki, we want to encourage conscious choices. We hope to motivate people to double-check which mounting materials or type of seat they need before ordering. That way, together we make sure the product fits your expectations even better, and fewer items end up being sent back. That’s why we charge a small fee of £6.95 for the first product + £1 for each additional returned item. This fee helps cover the shipping and processing costs of returns.

We’ve noticed that returning products is becoming more and more common. With this fee, we want to raise awareness about the number of returns and their impact, not just for us, but for the environment too.

You can return your Urban Iki products up to 30 days after you receive them, starting the moment your order arrives. You can send back any items as long as they’re in as original and undamaged condition as possible. Once you’ve registered your return, you have 14 days to send your package back.

Return conditions

Feel free to assemble and check out the product. Just don’t use it more than necessary if you’re not sure yet whether you want to keep it. The key is that the Urban Iki product you return is still in good condition and resellable. A small scratch or a bit of sand? No worries! Here’s a handy rule: Would you still buy it with a smile if you saw it discounted in a store? If yes, then it’s totally fine with us too.

Please make sure the items you return (if possible) are in the original packaging, with all packaging materials, loose parts, and the manual included.

If you return a product that doesn’t meet these conditions, we may decide, after checking it out, not to accept your return or offer you our 50% policy. This means we’ll take the product back and refund you 50% of the purchase price.

Return costs
Returning Urban Iki products costs £2.99 for the first item. For any extra items you send back, it’s just £1 per product. These costs will be deducted from your refund when we process your return.

You’re welcome to assemble, try out, and check the product. Just don’t use it more than necessary if you’re not sure yet whether you want to keep it. The condition is that the Urban Iki product you return is still in good shape and can be resold. A small scratch or a little bit of sand is totally okay. Here’s a handy rule of thumb: Would you still happily buy it yourself if you saw it discounted in a store? If the answer is yes, then it’s all good with us too. Please make sure the items you return (if possible) are in their original packaging and include all packaging materials, loose parts, and the manual.

Keep in mind that processing a return can take up to 10 days after you’ve handed in your package. If your return hasn’t been processed after 10 days, just get in touch with us. Once your return is processed, we’ll send you an email.

The refund will go back to the payment method you used to place the order. If you paid with Klarna’s Pay Later option, Klarna will adjust your outstanding balance as soon as your return is processed. (You can let Klarna know your order is being returned — how does that work exactly? Do you have to do that yourself?) By registering your return with Klarna, you can pause your payment, giving us time to process your return. If you don’t register your return, it will be handled automatically.

Click here to go to Klarna.

It’s not possible to exchange a product. In this case, just register your return through our return portal and place a new order for the right item.

In that case, just get in touch with our customer service team. We’ll sort it out for you as quickly as possible! Of course, we’ll cover all shipping and return costs for this.

All our products are safety products. So don't take any risks and contact our customer service as soon as possible, or visit a nearby Urban Iki dealer.

Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessorie in our webshop, please feel free to contact us!

Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.

Warranty is excluded when:

• When the products have been used differently than suggested in the manual
• When the product can’t be offered with the original receipt within the valid warranty term
• When repairs on the Urban Iki seats have been executed by third parties
• When the defect is the result of wrong or inaccurate use or maintenance
• In case of negligence or an accident
• In case of normal wear and tear on (parts of) the Urban Iki seat

Yes. Urban Iki products are designed and produced according to the highest quality standards. The front seats, rear seats, and Junior bike seats have been tested according to the strictest European safety standard EN 14344 and are also tested and approved by TÜV.