If you did place and pay your order before 3 PM (mon-fri), it will be send the same day. When you prefer to change your order, please contact us as soon as possible. If your order isn’t send yet, we will adjust your order as you like. When your order is already send, you can return the products according to our returning proces.

This depends on the status of your order. Please contact our customer service as soon as possible. Once your order is send, it can’t be cancelled anymore.

Yes. We send you an confirmation email after we receive your order. If you made an account on our website, your order will also be visible on your account page.

After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.

We offer the following payment methods: iDEAL, MasterCard, Visacard and Paypal.

Yes, we are using SSL-technology (Secure Socket Layer) to protect personal information when it is send over the internet. SSL is a standard technology for payments through the internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technologie to encrypt personal information before it is send on the internet.

You can return your Urban Iki products till 30 days after you receive them. You can arrange a shipping label via our Return Portal.  The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.

Yes. The delivery costs will be 100% refundable when you return your entire order.

When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.

Please contact our customer service, we will let you know how we can help you.

All our products are safety products. So don't take any risks and contact our customer service as soon as possible, or visit a nearby Urban Iki dealer.

Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessorie in our webshop, please feel free to contact us!

Yes. There is a two year warranty on your Urban Iki product. This warranty period starts at the purchase date as noted on your orer confirmation or receipt. Please keep this mail or receipt so you can claim your warranty rights.

Warranty is excluded when:

• When the products have been used differently than suggested in the manual
• When the product can’t be offered with the original receipt within the valid warranty term
• When repairs on the Urban Iki seats have been executed by third parties
• When the defect is the result of wrong or inaccurate use or maintenance
• In case of negligence or an accident
• In case of normal wear and tear on (parts of) the Urban Iki seat