Marleen is the mounting and technical specialist at Urban Iki and has fully immersed herself in customer service over the past year. This gives her a clear understanding of the challenges parents face when choosing and installing a child bike seat.
From e-bikes to city bikes, and from frame mounting to rear carriers, Marleen always looks at the specific situation of each customer. Thanks to her experience and in-depth knowledge of different bike brands and models, she quickly determines which mounting solution fits best.
“No bike is the same. That’s exactly why it’s so important to really look at each situation and find a solution that truly fits.”
From customer question to smart solution
Every question that comes in through customer service is carefully reviewed by Marleen and discussed internally. Together with colleagues Auke and Ronald, she continuously looks at how products and mounting systems can be improved. Practical questions from everyday use often form the starting point for innovation.
She also maintains close contact with bike shops and closely follows developments in new bikes and mounting systems. She translates this knowledge into clear advice and practical solutions for parents.
One achievement she’s particularly proud of is the continuously growing database of bike brands and mounting options. This allows customers to be helped faster and more accurately.
“The more we know, the faster we can help parents. That builds trust and simply makes things easier.”
Practical, well thought-out, and easy to use
Marleen always takes a practical approach: what actually works for our customers? This mindset is reflected in her advice. For example, she recommends foot protectors for added safety and prefers the mounting frame system for rear seats because it’s quick and easy to use.
But what truly sets her apart becomes clear the moment you speak to her on the phone. Marleen is enthusiastic, thinks along with you, and instantly puts you at ease. No complicated explanations, just clear guidance and someone who genuinely takes the time to help. For many parents, that’s exactly what they need: someone who says “don’t worry, we’ll sort this out” – and actually does.
“It just has to work. And if someone hangs up thinking ‘this is actually pretty easy,’ then my day is complete.”
With her knowledge and personal approach, Marleen ensures that parents can get on their bike with confidence, knowing everything fits, works, and is safe.
Nederland/België
United Kingdom
Danmark
