All about buying in the online Urban Iki brand store
Order & Payment
In our official Urban Iki brand store, all original Urban Iki products are available. In addition to that, you can create your own bicycle seat. order before 3pm and we will assemble and dispatch the same day.
Frequently asked questions
How can I place an order?
If you want to buy Urban Iki bicycle seats and accessories just go to our shopping pages and choose or create your own bicycle seat. Place the article you would like in your shopping cart by clicking on ‘Add to cart’. To finalize your order, click on ‘checkout’. You’ll then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment. Confirm you have read and accepted our terms and conditions and click ‘place order’. After finalizing the payment process your order will be handled and dispatched.
Can I change my order?
If you’ve placed and paid for your order before 3 pm (Mon-Fri), it’s dispatched the same day. If you wish to change your order please contact us as soon as possible. If the order hasn’t been dispatched we will try to change the order at your convenience. If you wish to change the order after it has been dispatched you can return the entire order or any items that you don’t want using the return procedure.
Can I cancel my order?
That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.
Will I recieve confirmation of my order?
Yes. We’ll send you a confirmation email after receiving your order. If you have created an account, your order will also be visible on your account page.
How can I track my order?
After we have dispatched your order you will receive a shipment confirmation with a track & trace code.
Can I choose a different delivery address?
Yes, during check-out, you can choose to ‘Ship to a different address’ where you can enter a different address than the billing address.
How do I create an account?
Click on the ‘My account symbol’ at the top right. Choose ‘Create account’. Fill out the form and confirm with ‘register’.
I can’t log in.
If you encounter a problem during your login, first restart your browser. If this doesn’t help, you can contact our Customer Service via firstname.lastname@example.org or +31 548 54 94 09.
Can I create a new password?
Yes. Click on the ‘My account symbol’ at the top right. Choose ‘Edit my account’ and click on ‘Edit profile’. Fill out the blank forms under the header ‘Password change’ and save your changes.
Which payment methods are available?
We offer the following payment methods: iDEAL, Mastercard, Visacard and Paypal.
Is it safe to pay online at Urban Iki?
Yes, we use SSL technology (Secure Socket Layer) to protect your personal information when it’s being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.
How does a payment with Paypal work?
Choose PayPal at the check-out and you will be asked to log in to your PayPal account to confirm the payment. PayPal is a very safe payment method and all your purchases are protected by PayPal’s Purchase Protection guarantee.