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Everything about the Urban Iki products

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Frequently asked questions

On our frequently asked questions page (FAQ) you can find useful information on the Urban Iki bicycle seats and accessoires.

I have a question about...

The mounting of my front seat

How do I mount the Urban Iki front seat on my bike?

You can find a manual in the box of your front seat. In here you can find an explanation of how to mount the seat on your bike. There also is an instruction video available.

I have problems with mounting my seat. What can I do?

Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please feel free to contact us.

Do I need a mounting set?

No, your Urban Iki bicycle seat is going to be delivered with the right mounting materials.

How do I open and close the buckle of my Urban Iki seat?

You can open and close the buckle easily with the help of our instruction video.

How can I adjust the footrests?

You can easily adjust the footrests with the help of our instruction video.

General questions about my front seat

For what ages are the Urban Iki bicycle seats?

Front seat Urban Iki | 9 months till 3 years, max 15 kg.
Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg.

Rear seat Urban Iki | 9 months till 6 years, max 22 kg.
For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

I would like to use the Urban Iki bicycle seats on two bicycles. Is this possible?

The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

Do the Urban Iki bicycle seats meet the safety requirements?

The products of Urban Iki are developed and produced according the highest quality standars. The bicycle seats have been tested according to the highest applicable Europese safety requirement EN 13344 and are also TUV checked.

The mounting of my rear seat

How do I mount the Urban Iki rear seat on my bike?

You can find a manual in the box of your rear seat. In here you can find an explanation of how to mount the seat on your bike. There also is an instruction video available.

I have problems with mounting my seat. What can I do?

Watch our instruction video’s and check the manual. If you are still having problems mounting the seat, please feel free to contact us.

Does the Urban Iki rear seat fit my carrier?

The Urban Iki rear seat can be mounted on the back of a bike with a carrier that has a width between 120 and 175 mm. Only use the Urban Iki rear seat on bicycles that can carry the heavier weights. If the bicycle seat does not fit, there is a frame rack available.

How do I mount the rear seat on my carrier?

You van easily mount the rear seat on your carrier with the help of our instruction video.

How do I adjust the footrests?

The footrests are easily adjustable with the help of our instruction video.

How do I open and close the buckle of my Urban Iki seat?

You can open and close the buckle easily with the help of our instruction video.

General questions about my rear seat

For what ages are the Urban Iki bicycle seats?

Front seat Urban Iki | 9 months till 3 years, max 15 kg.
Your child is allowed to sit in the Urban Iki front seat from the moment it is able to sit independently. Most of the time, this is from an age of 9 months. The maximum weight for your child in the front seat is 15 kg.

Rear seat Urban Iki | 9 months till 6 years, max 22 kg.
For children younger than 6 years or less than 22 kg, the rear seat of Urban Ik is the most perfect fit. Because of the adjustable height of the shoulder paddings, also the youngest are able to use the rear seat.

Are the Urban Iki bicycle seats suitable for e-bikes?

Yes, Urban Iki bicycle seats are suitable for e-bikes. However, if the bicycle seat does not fit the carrier of your e-bike, a separate frame rack is available in our webshop.

I would like to use the Urban Iki bicycle seats on two bicycles. Is this possible?

The Urban Iki bicycle seat is very easy to switch between two bicycles. To mount the rear seat on a second bike, you can buy an extra mounting frame. To mount the front seat on a second bike, you can buy an extra mounting block. These products are available in our webshop or you can find them at your nearest Urban Iki dealer.

Do the Urban Iki bicycle seats meet the safety requirements?

The products of Urban Iki are developed and produced according the highest quality standars. The bicycle seats have been tested according to the highest applicable Europese safety requirement EN 13344 and are also TUV checked.

How do I mount the handlebar?

You can easily mount your handlebar with the help of our instruction video.

How can I remove the handlebar?

You can easily remove the handlebar with the help of our instruction video.

How do I mount the windscreen on my bike?

You can easily mount your windscreen on your bike with the help of our instruction video.

Can I change my order?

If you did place and pay your order before 3 PM (mon-fri), it will be send the same day. When you prefer to change your order, please contact us as soon as possible. If your order isn’t send yet, we will adjust your order as you like. When your order is already send, you can return the products according to our returning proces.

Can I cancel my order?

This depends on the status of your order. Please contact our customer service as soon as possible. Once your order is send, it can’t be cancelled anymore.

How do I place an order?

If you would like to order an Urban Iki bicycle seat or accessoire, you can go to our webshop to choose your seat or design one by yourself. You can click on ‘add to cart’ when you would like to buy an item. To finish your order, click on ‘checkout’. You will get send to the payment procedure, were you can fill in you send address, billing address and payment method. When everything is filled in correctly, you can confirm that you read everything and that you agree with our general terms and conditions. After that, you click ‘place order’. After you completed your payment, your order will be proceeded and send.

Do I receive a confirmation mail of my order?

Yes. We send you an confirmation email after we receive your order. If you made an account on our website, your order will also be visible on your account page.

How can I follow my order?

After we send your order, you will receive a confirmation email with a Track & Trace code.

Which payment methods are available?

We offer the following payment methods: iDEAL, MasterCard, Visacard and Paypal.

Is it safe to pay online at the Urban Iki website?

Yes, we are using SSL-technology (Secure Socket Layer) to protect personal information when it is send over the internet. SSL is a standard technology for payments through the internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technologie to encrypt personal information before it is send on the internet.

When will my Urban Iki order be delivered?

When your orde is placed and paid before 3 PM (mon-fri), it will be send the same day. This does not apply for the weekend and holidays. Depending on your delivery company, the package will be delivered the next day or the day after. With the Track & Trace code you receive you can follow your order. If the products are somehow not available, you will receive a message from us with the expected delivery date.

What are the delivery costs?

The Netherlands | € 5,95
Belgium | € 8,00

How can I follow my order?

After we send your order, you will receive a confirmation email with a Track & Trace code.

To which countries does Urban Iki deliver?

The products of Urban Iki can only be delivered to persons with an address in The Netherlands or Belgium. Would you like to receive your Urban Iki product in another country? Please contact us!

Which delivery options are there?

Delivery at house | At the checkout page, you fill in your own address.
Delivery at an alternative address | At the checkout page, you select ‘send to other address’. Here you can fill in a second address for the delivery.

How can I return my order?

You can return your Urban Iki products till 14 days after you receive them.

Send the products to:

OGK Europe B.V.
Energiestraat 13
7442 DA Nijverdal
The Netherlands

Please contact us to let us know which products you want to return, and why you want to return them. The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.

Can I get a refund on the delivery costs if I return one of your products?

Yes. The delivery costs will be 100% refundable when you return your delivery.

When can I expect my returned money?

When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.

Who can help me with my questions about Urban Iki products?

When you have any questions about our products, please feel free to contact us or find yourself an Urban Iki dealer nearby.

My Urban Iki bicycle seat is broken. What can I do?

A bicycle seat is a safety product. Don’t take any risk of letting something happen to you and your child. Please contact us as soon as possible or find yourself an Urban Iki dealer nearby.

I lost a part of my Urban Iki bicycle seat. What can I do?

Some parts of the Urban Iki seats are available in our webshop or at an Urban Iki dealer nearby. When you don’t see a specific part or accessoire in our webshop, please feel free contact us!

Does my Urban Iki bicycle seat include a warranty?

Yes. There is a two year warranty on your Urban Iki bicycle seat. This warranty period starts at the purchase date as noted on your receipt. Please keep this receipt so you can claim your warranty rights.

When is warranty excluded?

• When the products have been used differently than suggested in the manual

• When the product can’t be offered with the original receipt within the valid warranty term

• When repairs on the Urban Iki seats have been executed by third parties

• When the defect is the result of wrong or inaccurate use or maintenance

• In case of negligence or an accident

• In case of normal wear and tear on (parts of) the Urban Iki seat

Do the Urban Iki bicycle seats meet the safety requirements?

The products of Urban Iki are developed and produced according the highest quality standars. The bicycle seats have been tested according to the highest applicable Europese safety requirement EN 13344 and are also TUV checked.