All about Urban Iki products
Frequently Asked Questions
Find useful information about Urban Iki bicycle seats and accessories in our Frequently Asked Questions.
Frequently asked questions
What should I do in case of any questions about my Urban Iki product?
You can either contact our Customer Service or visit your local Urban Iki dealer.
Where can I buy an Urban Iki bicycle seat and its accessories and parts?
You can buy an Urban Iki bicycle seat in our online shop or visit your local Urban Iki dealer. If you can’t order a certain part or accessory, please contact our Customer Service.
Do the Urban Iki bicycle seats comply with the safety regulations?
Urban Iki products have been developed and manufactured according to the highest quality standards. The Urban Iki bicycle seats have been tested according to the highest applicable European standard EN 14344 and are TUV approved.
When can I take my child in an Urban Iki bicyle seat?
From the moment your child can sit upright independently, you can take it with you on your bike trip. This is at about 9 months. For children up to 3 years old or less than 15 kg, the Urban Iki Front seat is available. For children under 6 years or less than 22 kg, the Urban Iki Rear seat is best suitable.
I want to use the Urban Iki bicycle seat on two bikes. How can I do this?
You can buy an additional luggage rack frame and mounting block in our online shop or at your local Urban Iki dealer. You will be able to easily move the bicycle seat between your two bikes.
Does the Urban Iki Rear seat fit on my bike rack?
The Urban Iki Rear seat is suited for transporting children with a maximum weight of 22 kg between the ages of nine months to about six years old.
The bike seat can be attached to any bike rack with a width between 120 and 175 mm. Only use the Urban Iki Rear seat on bikes that are equipped to carry heavier loads.
If, for any reason, the bicycle seat doesn’t fit, you can always buy a separate mounting bracket in our shop or at your local Urban Iki dealer.
Do Urban Iki bicycle seats fit on an e-bike?
Yes, the Urban Iki bicycle seats also fit on e-bikes. If, for any reason, the bicycle seat doesn’t fit on the e-bike, you can always buy a separate mounting bracket in our shop or at your local Urban Iki dealer.
Do I need a mounting set?
No. Your Urban Iki bicycle seat comes with the necessary mounting accessories included.
I can’t mount the seat. What should I do?
First you can have a look at our instruction videos. If you’re still finding trouble mounting, we advice you to visit your local Urban Iki dealer.
How do I set the code of my lock?
The original code is 000. Press the button at the bottom and hold it while you’re setting a new personal code and release afterwards. The new code is now set and ready to use. You can open the lock by setting the personal code and pressing the two sides. Click here for an instruction video.
Do I have a warranty on a secondhand Urban Iki bicycle seat?
No, there is no warranty on a secondhand Urban Iki bicycle seat. We also can’t guarantee the quality and safety of the bicycle seat.
My Urban Iki bicycle seat is broken. What should I do?
A bicycle seat is a safety product. Don’t take the risk that something might happen and contact our Customer Service or your local Urban Iki dealer as soon as possible to find the right solution.
I have lost a part for my Urban Iki bicycle seat. Can I get a new one?
Yes, you can buy a lost accessory or part in our online shop or you can visit your local Urban Iki dealer. If you can’t order a certain part or accessory, please contact our Customer Service.
I have lost my instruction manual. Where can I download it?
The instruction manual can be downloaded from our website. Also, there are step-by-step instruction videos available.
Are there instruction videos available?
Yes, there are step-by-step instruction videos available for all our products. Please find them under manuals and videos.
Which payment methods are available?
We offer the following payment methods: iDEAL, Mastercard, Visacard and Paypal. For more information regarding order & payment, please click here.
What delivery options can I choose?
Delivery to your home address: During checkout, you can type your address in the blanks.
Delivery to an alternative address: during checkout, you can choose to ‘Ship to a different address’ where you can enter a different address than the billing address. For more information regarding shipping & delivery, please click here.